Please read the below email we received from a borrower yesterday. It is unedited, unsolicited, and not unusual. We get emails like this every day.
At JVM, we market our speed so much that we sometimes forget to highlight the fact that we also foster the best “experience” in the industry with our systems, responsiveness, congeniality and awesome staff.
It took years of honing every aspect of our process to create our “JVM experience.” But the hardest part of all was figuring out how to hire Kung Fu Pandas.
When lenders knock on your door asking for referrals, make sure they know that the mortgage process is as much about the “experience” as it is about just closing loans, and make extra sure they know how to hire Pandas.
Email Excerpt from Borrower:
Thanks everyone at JVM (Beau, Diandra, Jenna, Heidi, and esp you Meg) for a great home purchase experience. Having heard some lending horror stories from coworkers, I girded myself that it was going to be long drawn out ordeal but happy to conclude that it was actually an easy and pleasant experience. You guys are awesome at what you do and how quickly you turn everything around. We felt informed all the way through the process
As part of my job, I work with software teams and try to encourage teamwork and cohesiveness. At least from the outside, it seems to me that you guys work extremely well together. This level of attention, timeliness, and communication is what I always strive for. And a housewarming gift! For real? OMG. Thank you! You guys are amazing!!!
I’ll be happy to add myself to the throngs of Yelp fans of your services.
Happy Holidays from Jay, Heejin and everyone on Team Panda – Amir, Beau, Chingchi, Darcy, Denis, Denise, Diandra, Erin, Heidi, Jenna, Julia, Lindsey, Madeline, Mary, Meg, Nicholas and Tiffany.
Founder/Broker | JVM Lending
(855) 855-4491 | DRE# 01524255, NMLS# 310167
(Image Courtesy of Dreamworks Animation.)