I recently purchased a home through JVM, and I didn’t believe I would say this before buying a house, but it was a truly amazing experience to work with JVM on my home mortgage, something that’s supposed to be incredibly tedious.
In the beginning, I was introduced to Ben Lustig, who is EXTREMELY patient, courteous, and knowledgeable on home mortgage. I probably have sent him DOZENS of emails (and I’m not exaggerating) to ask all types of questions, since I’m a first time home buyer and I knew pretty much nothing about mortgage at the time. Sometimes we would just hop onto a call, and he would explain everything in details, and even better, every time after our call, he would follow up with an email to list out everything we just discussed! It was just shocking honestly with the type of service that Ben provided. Sometimes, he would even respond during the weekend, think about how crazy is that, and response time is always so short that really made my life a lot easier.
After that I was introduced to Leslie (for mortgage underwriting preparation) and then Madeline E (for closing). If you thought the service that Ben was able to provide is just a singular case that isn’t the normality at JVM, then you are wrong! They are both so responsive, answered every single question I asked, always tells me what to do, what to expect. I just simply felt like I was in good hands when they were working on my case.
At the end of this journey, I am so grateful and feel so lucky that I sided with JVM for my home loan, (I’ve done some loan shopping, and a few of them actually have lower rates than JVM, but I chose JVM, because I felt that they were the most reliable one, and luckily I was right, they are extremely reliable).
Thank you Ben, Leslie, Madeline E and everyone else whom I have briefly talked/chatted with at JVM, you guys are just simply phenomenal. I will 100% recommend anyone to get home mortgage through JVM, you will NOT be disappointed.”