1,000+ Five-Star Reviews
See what our happy clients are saying about their experience with JVM Lending.
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“To get the home of our dreams, we went with JVM in order to offer a 14 day close. JVM delivered and we couldn’t be happier. I have a hard time believing a big bank could ever deliver an experience like JVM in a 14 day time window. You won’t regret going with JVM.”
Stephen W.
“My wife and I had a fantastic experience with the JVM Lending team. Extremely capable and supportive, the team helped us through the whole process with ease and a personal touch. We can’t thank them enough!”
Devin C.
“From the very first call until after closing, the entire team at JVM Lending was incredible. They were efficient, professional, thorough, and made us feel comfortable throughout the entire process.”
Nicole M.
#1 Mortgage Lender in Customer Satisfaction
“My fiancé and I are getting ready to close on our first home. JVM was referred to us by a realty group that we ultimately did not end up working with but our initial interactions with JVM were great and we decided to move forward with them. From the mortgage application through underwriting to approval and closing, the whole team at JVM has been wonderful. Extremely detailed, responsive, very knowledgeable, organized, and just plain nice. We shopped around and JVM’s rate was as good or better so it really came down to customer service. Every person we worked with was friendly and made this first-time experience very easy. I’d like to name Victor, Wesley, Leslie, Kylie, and Larisa as the team we worked with and they were all great! Thanks JVM!”
Anthony V.
“I was a first time home buyer and was shopping for a lender late last year. I am so glad that I have found and picked JVM Lending! The home buying process for a first timer is really complicated and convoluted. JVM Lending made it easy and fast. They were definitely prepared for COVID times with their great online presence facilitating document exchange, signing and communication. They guided me through all the complexities, making a collection of the necessary documents a breeze and answering all the questions along the way. JVM’s staff are extremely professional, knowledgeable, responsive, helpful and efficient. We were able to close remarkably quickly despite some delays on the seller’s side. I would recommend JVM Lending to anyone with no reservations.”
Alex J.
“I have high standards when it comes to who I do business with but rarely do I find a company that consistently impresses me with theirs. As professional and communicative as it comes in the lending world, JVM is the Bay Area leader in getting the job done when they say they will and closing the transaction on time, every time. My clients are always in the best hands with them and I put my money where my mouth is and just closed my own refinance with JVM, saving me a bundle monthly. Thank you to the #1 team out there!”
Doug S.
“I had a wonderful experience with JVM. I actually talked with another lender in the early stages, which was a helpful comparison. It was like night and day. JVM was amazing. From the very beginning, they were willing to bend over backwards to support me through the process – willing to answer all my questions and give me their time – which is a big need for a first time home buyer. I worked with a number of staff through the process and they were all incredibly friendly, responsive and supportive – there is no weak link in the chain! Thank you for a great experience!”
Lupine R.
“Everything about my experience with JVM is 10 stars. They work fast, efficiently, honestly, and every single person I dealt with was amazing. I can’t imagine working with another lender for future purchases!”
Jenni G.
“The nicest and fastest agents on their team! They made what could have been a very stressful mortgage process so pleasant and easy to work through, despite bumps in the road and surprises around every corner!”
Stephanie P.
“Awesome processing. No sales pitches or pushing to buy down the rate with points etc. Instead of one busy loan officer I was assigned a dedicated specialist for each of the phases
1. Application and rate lock
2. Document upload online
3. Closing
At each step I had a point of contact person to ask questions and was getting timely updates, and answers. No visits to the JVM office were required, however I felt comfortable knowing that they have a physical location relatively close to me. I will surely recommend them to my friends, and family.”
Jacek S.
“This team was amazing. The initiation team worked seamlessly to get the process started super quickly. The company’s prices were so good, and terms were so fair, and the whole JVM staff was so good at moving the process forward with clear communication and stellar responsiveness. The middle process went super smoothly, and the closing team was an absolute hero during the closing process. As others have mentioned, JVM has done stellar work to make refinance work safely during COVID, and I was very impressed with the way the team worked together when our process was slated to end near a holiday. I really couldn’t be happier; thank you JVM team!”
Adam
“We used JVM to purchase our first home, and I cannot thank them enough for such an incredible, exceptional experience. Our realtor connected us with JVM, so we didn’t attempt to work with any other lenders, and I have ZERO regrets about that. Throughout the process, we worked with a total of four different JVM reps, from our initial application all the way to the date of closing – Beau, Morgan, Josh, and Jordan (in that order). Their communication is prompt, helpful, and friendly. Their knowledge is superior. Jordan, our closing specialist, is the one we worked with the most, and he is incredible!! I only wish I got to meet him and everyone else in person. They all ended up feeling like family by the end because of how closely they worked with us, and how happy they were as we completed each phase of the closing process. I truly can’t praise them enough, and I am, without hesitation, going to recommend JVM to everyone I know looking to purchase or refinance a home. Thank you JVM Lending!!!!”
Christine W.
“Since we had such a great experience with JVM Lending when we first bought our home, my wife and I decided to refinance with JVM Lending. We are glad we went with JVM Lending. Got a very low rate and JVM Lending covered most of the closing costs. Even with COVID-19, the process was straightforward, transparent, and it was such a pleasure working with the team. The system that they have makes handling/uploading documents such a breeze.
Heidi, Jenna, and Mary were very helpful and professional. They explained the process, answered all our questions, and exceeded our expectations (again!). After signing the final loan documents, I asked Mary to ask escrow to provide us copies of the loan documents that we signed, since we were only provided unsigned copies. She went above and beyond. She was so helpful, diligent, and was on top of everything. Thank you so much Mary and JVM team!”
Edward S.
“I cannot say enough good things about JVM Lending! We have worked with them several times for properties in California and Texas over the last several years and cannot be more impressed. They are professional, efficient, creative, and go far beyond the extra mile. We have worked on multiple transactions simultaneously without missing a beat. Our current home purchase, which is during the COVID-19 pandemic, became extremely complex due to a change in circumstances and Larisa worked very late in the evening to make.things.happen. Larisa, Madeline, Meg, Jay, Heejin, Jenna, and every single person on the team we have contacted have been nothing but a pleasure to work with throughout the process. Did I forget great rates?? They can’t be beat. I can’t recommend them enough!!”
Erin S.
“To get the home of our dreams, we went with JVM in order to offer a 14 day close. JVM delivered and we couldn’t be happier. The process working with JVM was seamless. Everyone we worked with was on top of their game and very communicative. They let us know what was needed from us and what to expect next all via email. We never had to go on the phone even though they offered every step of the way. They also have good FAQs and materials on their website that explain the closing process—a process that was pretty confusing for a first-time home buyer like me. I have a hard time believing a big bank could ever deliver an experience like JVM in a 14 day time window. You won’t regret going with JVM.”
Stephen W.
“JVM provided a very smooth process on our refinance. We had such a bad experience with Wells Fargo the last time we refinanced. I wasn’t sure what to expect. JVM lending was fast, knowledgeable, and offered a great interest rate. Any time I had a question or concern they were quick to get back to me. The escrow process was smooth and convenient.”
Celina A.
“I haven’t had to go through the loan process in almost two decades. JVM Lending was awesome to work with, and pain free. I felt that there was someone available at any time. There were specialists for each function but the hand off was very easy to the next stage. I would highly recommend!”
Marlene G.
“JVM helped us refinance our existing mortgage loan. The new interest rate was very low compared with rates appearing online and in newspapers. What’s more, we didn’t pay any closing points. The closing process was fast and well-organized. I was initially drawn to JVM because of its extensive and educational website. It explained JVM’s philosophy and business practices. The website inspired confidence in me to proceed with JVM. The numerous positive YELP reviews were also reassuring. The whole process was handled completely online and by email. The JVM staff on my case were helpful and responsive. They seem to enjoy their work. The experience was as good as it could be. We certainly saved a bunch of money!”
Murray K.
“We shopped around and talked to a couple of lenders and ultimately went with JVM because we felt most comfortable with JVM after speaking to each lender. And the overwhelmingly positive reviews on both Yelp and Google pushed us to JVM too. We are so happy that we did! The whole process was smooth sail, which we have never experienced before when we worked with other lenders. The team at JVM were extremely responsive, competent and easy to work with. They understood how competitive the market is and worked well with an aggressive timeline. Will definitely come back for other opportunities down the line (e.g., refinance, another loan, etc.).”
Abby H.
“I had a fantastic experience working with JVM to get a mortgage to buy a new home. I had gotten a pre-approval with them earlier in the year, but an opportunity came up unexpectedly that was slightly outside that range. JVM worked through a number of scenarios with me at the last minute, which let me put down a competitive offer that was ultimately accepted.
The closing process was smooth until another last minute issue that was entirely my fault and had me in a bit of a panic. Again, JVM was able to help me work through this and got me across the finish line.
Everyone I worked with at JVM was friendly, patient, and responsive to all of my questions. I really appreciate the work they did and would recommend them to anyone. Thank you to the JVM team, especially Ben, Leslie, and Larisa!”
Sunya B.
“My husband and I just moved into our new home and we can honestly say that our experience with the JVM Lending Team has been nothing but wonderful!
From the very beginning, Heidi and Mary were so friendly and encouraging. We worked with Jenna and Erin for most of the lending process and they were such a pleasure to work with. They expeditiously responded to every email and question we had, and were sure to always follow up. We worked with Beau and Theresa for final approval documents and they were also as friendly and helpful as can be. Jay also reached out to follow up after we closed, and completed our positive experience.
When they say they can close in 14 days, they really mean it! They exceeded our expectations when it came to first time home buying, and we will happily refer them to anyone in the market for a new home!”
Abigail F.
“I recommend JVM lending to anyone that mentions they might interested in buying a home.
-they answer their phone & respond to emails SO FAST
-they know your unique scenario and work WITH you to help you buy a home vs a large bank with so many clients that you’re just an account number
-they proactively contacted me (but were not pushy) when rates changed an there was an opportunity to refinance and save $$$
-they will answer all your questions (often twice!) with enormous patience and really explain things in lay person terms
-they do as much as possible electronically
-my friend used a bank mortgage lender and eventually had to switch to JVM and he also sang their praises in comparison”
Frankie F.
“JVM Lending was recommended to me by a friend who works for a title company. Their response was as of lightening speed as opposed to national lenders I had inquired with. Wesley and Alex were initial point of contact and extremely responsive with my inquiries, very patient as well as I had many unknowns being a first time home buyer.
Upon acceptance of the offer everything moved at a speed of light as well, I could barely keep up! Loan Interest was very appealing and they rushed appraisal, their estimates were close to actual numbers, and any questions were answered immediately. I could tell it was a team effort and executed flawlessly.
Best Xmas gift ever as I was able to close under 30 days during Covid challenges. Thank you!”
Victoria G.
“I worked with JVM a year ago in getting a approval for a home purchase. I was very happy with the turn around time on that. The team did a great job of keeping me informed and always responded quickly to my emails with clear, straightforward info. Now, after a year of searching, I’ve just closed on my home. I’ve worked with several people at JVM over the course of this process and all have provided excellent service. The specifics of my financial situation are somewhat complicated, and while working through all the details was a bit tedious, JVM handled it wonderfully. I wouldn’t hesitate to work with them again and refer my friends.”
Vi I.
“Excellent team, service, and wicked fast response times any day of the week! Given the limited inventory in the Bay Area, we’ve been working with the JVM Lending team for over the last year in getting our pre-approval ready, along with closing cost and rate estimates for a purchase. Over the dozens of different scenarios run, the JVM Lending Team never skipped a beat and were always at the top of their game. They excelled in getting our loan together and our latest deal closed, and even impressed our real estate agent with how organized and easy they made the transaction. Thank you all!”
Jonathan L.
“JVM Lending is nothing short of amazing! I cannot recommend their services enough, especially if you want to win a deal in the insanely competitive Bay Area real estate market. This group is creative, enthusiastic and very supportive, as well as super professional. They are available for questions at all times- someone is always on call, which is a huge comfort when questions come up that are time-sensitive. I can’t believe how fast we closed, but that was a key to winning the deal with the seller. This team is also masterful at finding ways to allow buyers to make non-contingent offers, and great about illustrating all the scenarios, so you can be very aware of exactly what will happen in best and worst case scenarios. I found that very helpful for decision-making. Never thought I could feel this way about a lender, but everyone on this team is just lovely. Thank you for making my experience so pleasant and successful!”
Heather B.
“I cannot say enough great things about my experience with JVM Lending. From start to finish, the process was so smooth for what normally would be a very stressful and important transaction. Every single person we worked with on the team went above and beyond to help, was available to quickly answer any questions we had and found us the best rate for our home loan. Their knowledge and expertise was very apparent and above all, I really appreciated their willingness to get us information we needed, even during non-business hours – you can tell they care on a personal level. I highly recommend working with the JVM team and look forward to another opportunity to work with them in the future. Thank you Andrei, Connie, Alex, Jennifer, Leslie and Madeline for your fantastic service.”
Ashley C.
“We worked with JVM Lending on a new home purchase and highly recommend. They were responsive, organized, and helpful. We interacted with several different people and everyone was coordinated and fully aware. Their online portal is also intuitive and easy to use.”
Sarina Y.
“This was our first time with JVM lending and just the first interaction with their platform was enough to separate them from other vendors. The team goes above and beyond to make sure the experience is as seamless and possible. They are always ready to answer any questions you might have.”
Shashank S.
“The team at JVM was extremely responsive and helpful with the entire process of helping us through our first home purchase. They understood what was expected with the local markets, worked closely with our agent and helped educate us along the way. Fantastic experience.”
Edmund S.
“JVM’s staff were all efficient and skilled guiding us thru a complex financial transaction. Although the Real Estate Market is white hot, all of our questions were answered promptly, they monitored every critical document, and everyone was cc’d to keep communication flowing.”
John D.
“The JVM team was amazing to work with. I needed a fast close and they got the job done less than 20 days after I first reached out to them. The have a team of people, each specialized to support you at different phases of the process. They are always responsive (they use technology to their advantage), they are experts on all parts of the process and the nicest people. Their rates are also the best I came across. Highly recommend!”
Zoe Z.
“It’s understandable why they are a 5 star rating. Excellent rates and service. I’ve done many purchases and refi’s and they are by far the best. Great response time, follow up, and are proactive to anticipate anything that might come up. A key differentiator is that they pre-underwire loans for faster close times for purchases. They also have a number of investors they use to get the best rates. Have highly recommended to many people.”
Bryant L.
“Desiree and her team were great to work with! She was very thorough and spent a lot of time answering our many questions. We emailed her and the team after hours and weekend and always got a response within minutes.
JVM cares about their clients and about providing great service!
I can’t say enough about how wonderful and easy they made the process of refinancing our home.
You will not be disappointed if you choose JVM to service your mortgage!”
Fernando B.
“Had a great experience buying my first home with JVM Lending. The team I worked with was incredibly responsive, knowledgeable, and friendly, which was not really my experience with the other lenders I got quotes from. I wanted to put an offer on a home one day after getting in touch with JVM and they expedited my loan pre-approval in order to help me meet the offer deadline. My offer was ultimately accepted and we closed in a speedy 18 days. I wouldn’t recommend another lending team to work with.”
Amanda I.
“I recently refinanced my home using JVM Lending. The entire experience from start to finish was great! I got a fantastic rate, which I locked in, I was kept up to date from start to finish, the folks I worked with were extremely nice, and the escrow closed when they said it would. Best of all I got to consolidate my mortgage and HELOC, plus take out some extra cash to pay off my car, a large property tax bill and some medical expenses all while keeping my monthly mortgage payment the same as it was before I re-financed!!! The best Xmas present ever–thanks JVM!!!”
Amy K.
“We cannot possibly recommend JVM enough! From running scenario after scenario for our preapproval, to collaborating with our agent for our loan, to closing in just 15 DAYS (!!), every single person we worked with was incredible. They were professional, straight-forward, and beyond competent. We were first time homebuyers and throughout the entire process we felt fully confident that JVM had everything under control and were leading us with wisdom and deftness. Many many thanks to everyone who helped, and especially Heidi, Jenna, and Erin!”
Leah C.
“I worked with JVM on a new home mortgage closure. I was referred to them by my realtor (who is also amazing to work with). I had a great experience working with JVM, the communication was crisp, their online system is easy to use, they kept me in the loop in throughout the process. I didn’t encounter any bad surprises, due to COVID at times they need to speed up the process for closing and the lender took care of these expediated service costs.
I highly recommend JVM for all your mortgage needs to my friends and family.”
Vinitha J.
“Our experience with JVM Lending was fantastic! The turn around time for our loan application was very quick, and everyone on their staff that we encountered was responsive and thorough. They guided us through this process every step of the way and made sure we understood everything happening (since it was our first loan experience). They were able to honor the close of escrow date, despite delays related to COVID19. We highly recommend JVM Lending for your home-buying journey.”
Jenna K.
“These reviews don’t lie: JVM is awesome. Our home buying roller coaster was start and stop for over two years. We had lots of questions over that time and JVM was always quick to respond. We made a few unsuccessful offers. JVM never made us feel burdensome and even offered to reach out to sellers directly to help us find success. When an offer was finally accepted (yay!) we needed to close in less than a month because our rental lease was ending. We closed and had keys in hand in TWENTY ONE DAYS! There was a holiday in there, so it was only 15 working days. We purchased a foreclosure and closing would have been faster if the bank/seller was as organized as JVM.
We cannot speak highly enough of JVM. These folks are organized, polite and professional.”
N G.
“This process was very simple. Any time I had a question someone was always able to answer it right away. Every person I spoke with was very professional and nice. The interest rate was the lowest that I have been able to find and I have been looking for a couple of years. I will definitely use them in the future and have already given their information to friends. I have worked with many different companies in the past and this one far exceeds all others.”
Rachel G.
“JVM was great from top to bottom. They helped me close on my house with no hiccups. They were always very responsive, helpful and precise. Everyone in the office was very kind and willing to explain anything I needed to know about the process. I also noticed that many selling agents were very happy to hear that I was using JVM, which made my offers stronger. I would definitely recommend them to anyone buying or refinancing in the Bay Area!”
Lane E.
“Our experience with JVM was awesome! As first-time home buyers we didn’t know to expect or what to do but the JVM team did such an amazing job explaining everything to us and walking us through every step of the process. The online platform was super intuitive and easy to use. We had an incredible team. Larisa, Kelsey, Andrei and Leslie- thank you so much! Highly recommend to anyone purchasing a home.”
Hailey H.
“This was my first home buying experience. I contacted several lending companies and JVM was by far the quickest to respond and the easiest to get a hold of. I had many questions as a first time buyer and they were eager to answer all of them. In addition, I was offered the lowest interest rate by them as well so it was a win win.”
Melissa W.
“Got our first mortgage and a refinance with JVM and can’t recommend them highly enough. Competitive rates but truly standout customer service – made the process easy for first time home buyers, and their incredibly fast closing period made us competitive buyers. Thank you!”
Annemarie L.
“The JVM team are rockstars! They work quick and efficiently to help get you prequalified as soon as possible as well as the best rate possible. They were available on the weekend to start the process immediately when my family fell in love with a home and wanted to put in an offer. The online portal was easy to use and guides you through documentation seamlessly. We do not plan on needing another mortgage anytime soon, but if we need any lending assistance we will be using JVM!”
Jamie M.
“Our experience with JVM was great all around. They were attentive from day one and very responsive. They were always helpful and never condescending when we asked silly/obvious questions. As first time home buyers, we needed the comfort of experience and expertise and we got that and more from JVM. They always made sure we were clear on what was required of us and what was a realistic price range. I’m so glad our realtor recommended them. We would have been lost without JVM. I would highly recommend!”
Anonymous
“The reviews are true! I selected JVM based on Yelp and they truly exceeded my expectations. Everyone I dealt with on the team was friendly, professional and always available. As a first time home buyer I appreciated their patience and lovely customer service and follow through. Even our escrow officer and agent were impressed by them! I am very grateful to them for making what could have been a daunting experience, such a pleasure. Thanks again to the team.”
Anonymous
“Buying a home in the Bay Area is hard. Buying a home, and getting a jumbo loan closed in 30 days, during COVID, is even harder. My realtor recommended JVM, and I’m glad I went with that recommendation. The rates were as low as it gets, the closing costs were almost $10k LESS than the estimate I received, and we closed in just a few days over 30 days. I’ve heard that other lenders take as long as 60 days to close now (you can risk losing the sale) or even worse don’t offer jumbo loans at all.”
Matt H.
“Can’t. Speak. Highly. Enough. JVM was a family-connection that got our engagement started. They were amazing. Worked great with James, the title company, and everyone else involved. They made everything much simpler than it was going into this whole process. Thanks JVM!”
Ben H.
“It is night and day working with JVM over Wells Fargo. I cannot recommend JVM enough. They provide great rates and an awesome pooled model of support. There is always an expert to talk to and they closed much quicker than is normally expected. Shoutout to Meg, thank you for your help!”
Zach M.
“We worked with JVM Lending with the purchase of our very first home. They made the process so easy, I wish I didn’t wait so long to buy one. They were reliable, always available to help me with my many requests and extremely friendly. The option to close so quickly also made our offers more attractive. We will definitely use them again!!”
Heather G.
“My husband and I were thoroughly impressed with all aspects of the service we got from the JVM team. The speed of the process was unbelievable. Their thoroughness, transparency and timely communications made the entire lending process as smooth as we have ever experienced in about a dozen property purchases.”
Jeff W.
“JVM helped our new family get our new home in just 15 days! With a great team of knowledgeable and friendly financial professionals at your disposal, I can’t think of a reason to go anywhere else. Each and every team member gave us the attention we needed and were incredibly quick and responsive to my questions. I’ll be coming back to JVM for sure!”
Alex V.
“My wife and I were terrified of the prospect of getting a home loan and dealing with all the paperwork and complications that go with it. JVM was incredible and made a normally stressful situation surprisingly easy. Everyone was incredible and super helpful throughout the entire process. I wouldn’t hesitate to use then again in the future.”
Gare B.
“I inquired with a couple of other lenders before going to JVM, and there was a noticeable difference. Everyone at JVM was incredibly professional and warm (yes, I felt that even through email!). The entire process from getting pre-approved to closing was done through drop-box and email which made everything so easy. I had lots of questions throughout, and they replied with thorough explanations within an hour every time, even during after hours. I think I sent an email on Thanksgiving and got a reply from an on-call staff minutes later (no joke!). Our realtor, who’s worked with many lenders, also mentioned that they were so on it and easy to work with. I can’t recommend JVM enough. Thank you for everything Denis, Jenna and Meg!”
Katherine B.
“We were pretty blown away with the professionalism of everyone on the JVM team we worked with. They completed our loan way faster than we would have expected and I am sure that a lot of it has to do with the efficient way they communicate tasks and request your documentation through their sophisticated web portal. In the past, the big banks I’ve worked gathered information through emails or secured email services – so frustrating! JVM also worked extra hard to get us the best rate possible, better than we initially anticipated. Lastly, we got communication from them even throughout the weekends, keeping the momentum on our loan process moving constantly. I will definitely work with them again in the future.”
Joel B.
“We just bought our first home, and we couldn’t have been happier with the great job that everyone at JVM Lending provided. Madeline, Diandra, Jay, Jenna, and Beau were all so nice to work with. They all kept the loan process moving along as smoothly as possible. They were prepared for anything, keeping us one step ahead at all times. We ended up closing before the date that we had all planned on! They were also great at explaining all of the details throughout the process, which was very helpful for us first time homebuyers. And did I mention how quickly they work? They got in touch with us on a weekend to get our pre-approval started. We were very impressed with their work.”
Penny F.
“JVM Lending was great to work with! Every person we corresponded with was so friendly and we loved the quick response times. We had a team of people who helped us and they really streamlined every step of the process. It was also great having someone available on the weekends when we had questions that came up. Thank you JVM Lending for all of your assistance and for making the home buying process as easy as possible!”
Anonymous
“If you are buying your first home, you probably have no idea what lies ahead. I certainly didn’t. Finding the right lender is going to make or break your experience and JVM are the reason we are finally sitting comfortably in our own home.
Meg, Jenna, Mary, Heidi, Jay himself and a host of other JVM team members made that possible! Their speed and professionalism really sets them apart.
Every phase of the process was made simple with step by step guidance and checklists. They help you get your ducks in a row early and ensure everything stays current as each day passes.
JVM’s quick close and general reputation significantly strengthened our offer and when the seller had to pick from the offers in front of them. Jay went above and beyond to send a message about the strengths and merits of us as the right buyer. It helped tip the scale in our favor.
I look forward to continuing to working with JVM in the future for refinancing and I have already started referring friends.”
Shane M.
“This is the third time I’ve worked with JVM. Earlier in 2017 as a first-time home-buyer, then in 2019 to “upgrade” to a bigger property, and now for a refi.
Obviously, I am very happy with the service I’ve received, or I would not have worked with them again and again. Sure, I’ve gotten quotes elsewhere, but team JVM really goes above and beyond. Sending an email at 11 pm on a Saturday? Don’t be surprised to get an answer 30 minutes later.
Their online system for documents works very well and they don’t require wet signatures unless it’s mandatory. Most of the paperwork was done through DocuSign.
Everything went really smoothly and as fast as possible. Whenever there were hiccups beyond their control, I was informed promptly.
Every hand-over between team members was preceded by a proper introduction and sign-off. I worked with Hannah, Trisha, and Desiree, and they all provided 5-star service. Thank you JVM! You earned a great review!!”
Sabri B.
“JVM IS AMAZING and are the lenders to use! I had previously been working with a bank as my lender, and had requested a pre-approval letter on a Friday afternoon for properties I was going to look at that weekend. I was then notified that my pre-approval had expired, so I was tough out of luck and my application would have to be re-submitted. I was fraught, so my realtor gave me a recommendation to look at JVM Lending. I filled out the form online and when I finished I decided to write a follow up email to my contact to explain the situation. Before I could hit send, I received not only the auto-receipt email, but an email from one of the agents letting me know they could help and what I need to do to continue the process. They provided me a pre-approval letter that weekend and I was able to make an offer on the place I now own.
That was just the initial application. The entire process was so smooth and efficient with superb customer service. I was a little uncertain with having to deal with so many different people, but they quickly squashed any concerns I had. Every transaction and step was seamless and everyone reached out and offered help, and they meant it. I had questions a few times, and they were quick and accommodating with my schedule to respond. They also were always on top of all the paperwork, and even ahead of the game! They also explained every thing very clearly and all of their FAQ and guides were very helpful and informative. They were in constant communication and before the weekend, I would receive updates if anything was outstanding on their end.
The final touch, a handwritten card from the owner and a housewarming gift from the company!”
Erin O.
“SIMPLY PHENOMENAL!!!
I recently purchased a home through JVM, and I didn’t believe I would say this before buying a house, but it was a truly amazing experience to work with JVM on my home mortgage, something that’s supposed to be incredibly tedious.
In the beginning, I was introduced to Ben Lustig, who is EXTREMELY patient, courteous, and knowledgeable on home mortgage. I probably have sent him DOZENS of emails (and I’m not exaggerating) to ask all types of questions, since I’m a first time home buyer and I knew pretty much nothing about mortgage at the time. Sometimes we would just hop onto a call, and he would explain everything in details, and even better, every time after our call, he would follow up with an email to list out everything we just discussed! It was just shocking honestly with the type of service that Ben provided. Sometimes, he would even respond during the weekend, think about how crazy is that, and response time is always so short that really made my life a lot easier.
After that I was introduced to Leslie (for mortgage underwriting preparation) and then Madeline E (for closing). If you thought the service that Ben was able to provide is just a singular case that isn’t the normality at JVM, then you are wrong! They are both so responsive, answered every single question I asked, always tells me what to do, what to expect. I just simply felt like I was in good hands when they were working on my case.
At the end of this journey, I am so grateful and feel so lucky that I sided with JVM for my home loan, (I’ve done some loan shopping, and a few of them actually have lower rates than JVM, but I chose JVM, because I felt that they were the most reliable one, and luckily I was right, they are extremely reliable).
Thank you Ben, Leslie, Madeline E and everyone else whom I have briefly talked/chatted with at JVM, you guys are just simply phenomenal. I will 100% recommend anyone to get home mortgage through JVM, you will NOT be disappointed.”
Donovan W.
“Honestly, for our first home this was the smoothest, most pleasant experience I’ve had. You could email them Sunday night and expect a response! Unreal. We’d come to find later that talking with our dozens of friends that have bought homes, NONE compared to our experience with JVM. They’re warm, friendly, KNOWLEDGEABLE, and just plain rockstars! They break down the whole process for you, and their project management is on point. We even had the seller’s team be surprised by how efficient JVM was. If we ever buy another home in another state, I’ll honestly push to have JVM re-licensed there to be our lender. Thank you guys!”
Vish M.
“I used JVM to purchase my new home in Walnut Creek. I did not wish to use an old school traditional bank for the process and decided to research lenders in my area for a better experience.
I checked out a few different lenders, but saw that JVM had a lengthy list of happy customers who had taken the time to review.
As soon as I jumped into the lending pond, JVM surprised me. Each person I encountered through the process was very responsive, helpful, and upbeat. While there are so many pieces to the home lending puzzle, JVM seamlessly connected all the dots and kept me in the loop at each step.
I have since recommended JVM to others who are in the real estate industry as well as those looking for a home mortgage.
Thanks JVM!”
Liesa W.
“We just bought our first house in bay area. People used to tell us the whole process of buying a house is very hectic and stressful. It wasn’t as bad as described; thanks to JVM Lending. I had a great experience working with Erin, Jenna and the team. Communication was prompt and clear, resulting in quick closing. The house I bought was on a short sale notice by a bank and JVM did exactly what needed to be done. I highly recommend JVM Lending, especially if you need to close quickly. I am very pleased with my realtor for hooking me up with JVM Lending. All the best to the team.”
Sanjay D.
“Securing a mortgage after 2008 can be extremely tedious, stressful and painful. The team at JVM Lending are the most professional mortgage brokers I have ever worked with. This was my third purchase and the easiest by far. My husband and I were able to close in less than a month. The level of professionalism by the entire team is unmatched. There is no weak link. Their communications with us and each other are consistent, thorough and seamless. They hit every deadline. Follow-up as promised every time. Delivered on every commitment and were an absolute joy to work with. They deserve every single start and accolade in each one of their reviews. They know what excellent customer service means and each member of the JVM team exceeds expectations. You would be crazy to work with anyone else.”
Anthony H.
“I see 5 stars all the way down this page, which is what I should see! This team is so helpful, hard working, attentive, and so much more! I can’t express how much we appreciate everything they did for us and all the help they provided from start to finish. THEY ARE ON TOP OF IT! I felt like I was going to go crazy half the time, but they kept me sane. The house buying process is far from a cakewalk, but they were there every second of the way to help us get there! We couldn’t be happier with our experience and the amount of hard work they put in to get us into our new home. I would highly recommend using JVM Lending to anyone. I had the pleasure of working with Erin Piper, Heidi Ameli, Jenna Armstrong and Chingchi Yu. I cannot thank you guys enough for being so great!! I’m officially a home owner…AHHHH!!!”
Marissa A.
“We had an outstanding experience financing the purchase of our first home with JVM Lending.
We had a short escrow (19 days), and never once felt that JVM didn’t have things well under control. JVM’s communication to us throughout the process was outstanding…we always knew where we stood in the lending process, what was expected of us, and when it needed to be submitted to keep everything on track within our abbreviated timeframe. The team we worked with (Heidi, Diandra, Denise, Jenna, Beau, Meg, and Erin) was friendly, professional, and capable in all of our interactions.
We would work with JVM again, and can enthusiastically recommend them to anyone considering a lender (and looking to have a low-stress closing process!).”
Philip D.
“I cannot recommend JVM more highly–this was one of the best customer-service experiences of my life! Denis, Heidi, and Jenna were responsive, great communicators, and so, so helpful as we bought our first home in Oakland. They are well-respected among local real estate agents, which definitely gave us the edge when we put in our offer (the seller’s agent went with our bid in part because they liked JVM so much). The entire team at JVM is incredibly savvy and answered every question. Better yet, they gave us great advice when we had to make a high-stakes, last-minute decision. I always felt like they were on our side, and looking out for our best interests. Closing was crazy-fast. AND they sent us a beautiful housewarming present when we moved into our new home. A++++ and thank you so much, JVM! We couldn’t have done it without you.”
Emily T.
“I was referred to JVM through my realtor and quickly checked Yelp. I was blown away by all the positive reviews so I felt confident in my pick from the start. As a first time homebuyer, I really did not know what to expect but with JVM Lending I had a very easy 30 day close. Jenna and Meg were so helpful and made it a very smooth process. They thoroughly answered any and all of my questions. They kept me updated at all times, and gave me reminders which were vital, as there is so much paperwork and requirements.
I would not hesitate to use JVM Lending again in the future!”
Johnny C.
“I almost never write reviews for anything, but the service I received at JVM for our home purchase, followed by two refinances, has been extraordinary. So happy we found them. They are consistently responsive to questions, clear in their explanations and transparent about analysis of rates at every step of the way. Love them.”
Rosa L.
“My loan was a very difficult one, in fact I didn’t think it could be done. But, the team at JVM got it through it with no problems at all! The overall professionalism of JVM Lending and the company’s desire to get things done and get them done correctly and expeditiously was extremely impressive.”
Randa W.
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