Tag Archive for: customer service

How Do Teams Benefit Clients?

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We have eight people on our pre-approval team who are far more diligent and academic than I ever was, who know lending guidelines 100x better than I ever did, and […]Read More

Big Companies Use A.I. to Push Customer Abuse to Its Limit; Lessons?

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“Everyone Hates Customer Service” was the title of a recent and fascinating WSJ article about large companies using Artificial Intelligence (A.I.) to abuse customers right up to the point where […]Read More

Customers Are Like Spouses; Way Easier to Keep The Ones You Have

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Customers are like spouses; it is way less work to keep the ones you have. Many business owners don't understand this at all, as they focus all their time and effort on prospecting for new customers, losing an enormous amount of referral business.Read More