Rick Cunningham is the owner or co-owner of fifteen Keller Williams offices and an expert at team-building – something that Keller Williams puts a huge emphasis on.
Rick spoke at our recent Lunch & Learn and one of his quotes really stuck with us: “I can live with mistakes, but not indecision.”
He tells all of his team members that they must make important decisions in his absence. If not, every major task will get bottlenecked with Rick, and Rick himself will get bogged down in operations.
This is one of the most important understandings of team building. Team members have to be unafraid and willing to make major decisions.
Similarly, managers need to let go of decision making authority, and they need to maintain a safe culture too (this means not getting overly upset if mistakes are made – something Heejin and I were all too slow to learn in the past).
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