Note: This is the first business day of the dreaded TRID, and the sun still came up :).
We recently had a transaction delayed b/c the mobile notary screwed up the signing. The delay was extremely costly b/c it forced us to extend the lock, pay for another signing, re-draw docs, and pay for another month of interest.
Even though the delay was the notary’s fault, JVM covered all expenses for the borrower. It is our policy to do so.
This is the event that really impressed us: Even though the notary worked for an independent signing service not affiliated with Fidelity Title, Fidelity Title took full ownership of the issue simply b/c they had engaged the notary.
Fidelity immediately brought us a check (a substantial amount) to reimburse us for all expenses. I have never had a title company do this in over 20 years. This is no small feat from the folks at Fidelity too b/c they are driven by and paid for very tight profit metrics, and the payment to us could definitely affect their paychecks.
This is the type of ownership and accountability that JVM prides itself in, and a value we hope all of our partners and vendors share. Thank you Fidelity Title!
Founder/Broker | JVM Lending
(855) 855-4491 | DRE# 01524255, NMLS# 335646