We send “post-close surveys” to every borrower, and they are invaluable for two reasons: (1) they let us see what we do well, and what we need to fix; and (2) they allow the occasional (very occasional) disgruntled borrower to vent to just us, and NOT on social media.
We highly recommend survey monkey. This is what we send to every borrower:
This is a short and easy follow-up survey we send to all of our clients after a transaction closes. We really value your feedback, so please take a moment to fill out the survey if you are so inclined.
Please feel free to share frank criticisms as well as compliments. We like constructive criticism so we can adjust procedures to improve our service.
The link below takes you to the survey form. Thank you for participating.
https://www.surveymonkey.com/s/JVMLending
Jay Voorhees
Founder/Broker | JVM Lending
(855) 855-4491 | DRE# 01524255, NMLS# 335646
