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Major Brokerage Shutdown in Bay Area – Biggest Lesson?

Realogy to shutter Climb, integrate it into Coldwell Banker That was the Inman headline and news that shocked the Bay Area last week. It was so shocking b/c Climb has […]

January 13, 2020 3 min read
Major Brokerage Shutdown in Bay Area - Biggest Lesson?

Getting Good Reviews; Avoiding Bad Reviews; Best Platforms for Reviews

I love it when clients flame me or JVM about pretty much anything for two reasons: If they are flaming me directly, they are not doing so publicly on social […]

December 4, 2019 4 min read
Getting Good Reviews; Avoiding Bad Reviews; Best Platforms for Reviews

Online Reviews Losing Value/Can’t Be Trusted – Major Problem!

BIG COMPANY WITH BAD REVIEWS TRIED TO RECRUIT JVM A few years ago, a large nationwide mortgage bank was trying to recruit us. They had amazing technology and a very […]

December 2, 2019 5 min read
Online Reviews Losing Value/Can't Be Trusted - Major Problem!

Only 12% of Clients Use Their Agent Again! How To Stem the Loss

I recently sat on a tech panel where some fascinating survey results were shared. 88% of all homeowners surveyed said they would use their real estate agent again if they […]

September 27, 2019 3 min read
Only 12% of Clients Use Their Agent Again! How To Stem the Loss first.io

The Super Importance of a Well Crafted Bio!!

NOTE: Despite the cut in the Fed Funds Rate on Wednesday by the Fed, mortgage rates still remain at least 1/4% higher than where they were a few weeks ago. […]

September 20, 2019 4 min read
The Super Importance of a Well Crafted Bio!!

Big Companies Use A.I. to Push Customer Abuse to Its Limit; Lessons?

“Everyone Hates Customer Service” was the title of a recent and fascinating WSJ article about large companies using Artificial Intelligence (A.I.) to abuse customers right up to the point...

August 9, 2019 3 min read
Big Companies Use A.I. to Push Customer Abuse to Its Limit; Lessons?

Technology Working – Finally! Small Businesses Can Compete With Big!

SOFTWARE FIRM HONORS PROMISES – 20 YEARS LATE I frequently tell a story about a huge mortgage software company (now the biggest in the industry) that came to me in […]

July 31, 2019 3 min read
Technology Working - Finally! Small Businesses Can Compete With Big!

Predictive Analytics – Why You Need Them

On Friday I blogged about life events that influence a decision to move and big data and mentioned that I’d elaborate on Predictive Analytics today. I mentioned also that we […]

July 22, 2019 3 min read
Predictive Analytics - Why You Need Them

Glassdoor (Workplace Reviews) for Talent and Customers!

When someone Googles “JVM Lending” two of the most prominent search results are our Glassdoor reviews – and nothing could make me happier! Glassdoor is an extremely popular website where...

July 1, 2019 3 min read
Glassdoor (Workplace Reviews) for Talent and Customers!

Nasty Fake Yelp Review – Follow Up; Yelp Horror Stories; Poor Yelp :)

I received so much feedback from yesterday’s blog that I felt compelled to follow up today. The responses were so overwhelmingly anti-Yelp, that I actually thought to myself: “poor Yelp”...

June 27, 2019 3 min read
Nasty Fake Yelp Review - Follow Up; Yelp Horror Stories; Poor Yelp :)

Angry Competitor Gives Us Nasty Fake “One-Star” Yelp Review :)

Back in the olden days (circa 2004), when loan officers ran up against tough competition they had to buckle down and offer lower rates and better service to compete. In […]

June 26, 2019 3 min read
Angry Competitor Gives Us Nasty Fake

Your Clients Will Google You, And You’re Losing Them

We work with an agent who closes 150 transactions per year, and her “Google presence” is practically perfect. While her Google presence is not the only reason she does so […]

May 16, 2019 2 min read
Your Clients Will Google You, And You're Losing Them

The Main Step To Becoming a Social Media Influencer

I watched WFG Title’s “Ten Steps to Becoming a Social Media Influencer” yesterday, and step #1 was the best by far! Every Realtor and Lender should become an “influencer” of […]

May 10, 2019 3 min read
The Main Step To Becoming a Social Media Influencer

Get More Deals by Telling Millennials They’re Uncool :)

There is a light bulb in Livermore, CA that has been burning since 1901! It was illuminated (no pun intended 😊)  in this recent Planet Money Podcast. Comically, the NPR […]

April 19, 2019 3 min read
Get More Deals by Telling Millennials They're Uncool :)
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